A user community is more than a group of people who all use the same product or service. They communicate together, solve problems, suggest innovative new features, and ultimately help each other get more from the tool they’re using. Here are three ways you can make the most out of your WolfPAC user community.
You are busy – very busy. This means you can’t afford to spend a day or two at an event that isn’t giving you the insight and training you need. You might have questions about the product, or you might have thoughts about the direction the community banking industry is moving in general. When preparing to attend a user conference or other event, creating a list of issues or questions that you have will keep you focused on what you want to get out of the event.
Connect With Others
Order more business cards, because one of the most important things about a user community event is the ability to meet and mingle with your peers. They have probably gone through similar experiences that you have, and can provide a unique perspective as a group on success stories that can help move your organization forward. Meet with people from organizations that look the way you want your organization to look – and ask them how they got there. Also, foster that communication outside of the event itself. A user group means the ability to communicate together more than once a year. Reach out regularly to bounce ideas off each other, or talk about new enhancements to the products or services you’re using. You’ll be amazed how much more you can get out your tool with this peer support.
Don’t Limit Yourself
Regardless of whether you have the whole suite of products or just one, any training opportunity can give you value. Taking part in training gives you a better sense of best practices throughout the industry. Also, while you may not be using the product currently, as your institution changes and grows you might find different problems that those solutions can help you deal with. Learning more about the capabilities of a product you already use could save your institution time and money in the future.
Don’t forget, the 8th Annual WolfPAC User Conference will be here before you know it! Save the date for our West Coastor East Coast user conference locations, and get ready for industry insights, product training, and peer networking about effective enterprise risk management!